Frequently asked questions
Do you have questions about your online order? Then you’re in the right place!
Which countries do you ship to?
We ship our cheeses worldwide to all countries within Europe. Please visit our shipping & delivery page for the latest overview.
I placed an order, but I haven’t received my package yet. What can I do?
Once we hand over your order to our shipping carrier, you will automatically receive an email with your track & trace information. This allows you to monitor the status of your package at any time.
Haven’t received an email with track & trace information? Please contact us at webshop@hooidammer.com.
I have a complaint about my online order. What should I do?
We’re sorry to hear that you have a complaint. Of course, this is not the experience we want you to have, and we would be happy to resolve it together with you.
Please contact our customer service team by email at webshop@hooidammer.com.
If your complaint concerns a damaged product or an issue with the cheese, we kindly ask you to include photos of the product as well.
Do you have another question? Please contact our customer service team at webshop@hooidammer.com or via the contact form. Our team is available from Monday to Friday to answer your questions.