Shipping and delivery

Once you have ordered your favorite Hooidammer cheeses, we carefully prepare your order to ensure it arrives fresh and quickly at your doorstep. From the Netherlands, every order is carefully packed in sturdy cardboard boxes sealed with paper tape. This keeps your cheese well protected during transport and makes the packaging fully recyclable with paper waste.

Shipping costs and delivery times

The shipping costs are automatically calculated during checkout. Select your destination below to view the shipping costs and estimated delivery time.

Delivery times are indicative and start from the moment your order has been shipped. If all cheeses are in stock, we will ship your order the next business day.

We cannot guarantee an exact delivery date. During busy periods and holidays, delivery may take longer than usual.

Changing the delivery address

Would you like to change the delivery address of your order? Unfortunately, you cannot do this yourself. Please contact our Customer Care Team immediately via webshop@hooidammer.com with your order number and the correct delivery address. We will do our best to help, but we cannot guarantee changes once the order process has started. Once your package has been packed and shipped, we unfortunately no longer have any control over it.

Safe place delivery authorization

In some cases, it is possible to give the carrier permission to leave your parcel in a safe place. By doing so, you authorize the carrier to leave your package at a location designated by you, even when you are not at home. Once you provide safe place authorization, the risk of damage and/or loss of the parcel transfers to you from the moment the package is left at the designated location.

Incomplete shipment

We always do our best to deliver your order completely and on time. If something is missing or there is another issue with your order, please contact us immediately after delivery via webshop@hooidammer.com. Please include your order number, a short explanation, and if possible, attach a photo clearly showing the issue.

Returns and Product Issues

Our cheeses are fresh food products with a limited shelf life. Therefore, the right of withdrawal does not apply to these products, and orders cannot be returned after delivery. This is in accordance with the legal exceptions for perishable goods and products with a limited shelf life, as set out in the Dutch Civil Code.

If there is an issue with your order or you are not satisfied with the quality of a product, please contact our Customer Care Team as soon as possible at webshop@hooidammer.com. Please include your order number, a brief description of the issue and, if possible, clear photographs. We carefully review every case and will always do our best to provide a suitable solution.

Another question?

No problem, our Customer Care Team is happy to help! Find the answer to your question in our frequently asked questions or contact us.